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Your account is your identity on NetSide Market. Use your account to buy, sell, communicate with other members on NetSide Market, and leave Feedback for trading partners. You must login with your Personal I.D. and Password in order to view your My Account page. Once you have successfully logged in click on “My Account” tab at the top of the “Home Page” and you will be able to view your account information, and in some cases, make preference changes to your account. In your “My Account” you will notice on the left side a list of options to choose from each relating to your specific account, these include…. Summary: Shows you General and Action Needed information regarding your account at a glance. Bidding: Shows the items you are currently watching, bidding on, have won and did not win. Listings: Shows you items you have listed that were Successful, Unsuccessful, Active, Listing Templates you have created and listing Preferences. Invoices: Shows invoices you have received “Purchases” and invoices sent by you “Sales”. Trading: Shows all trade activity such as Active Trades, Closed Trades, Offers Sent and Offers Received. Feedback: Shows status of feedback you are waiting to receive and feedback needed from you by others. Account: Shows your Account Details and allows editing such as passwords, Billing Details, Storefront Details, Create your own storefront complete with logo, HTML description, and your own category style listings, your Public Profile.
My Account Details: My Account - Summary Buying: Action Needed #Listings have not been marked as paid – The number of purchases by listing number that have not been marked paid by the seller (multiple purchases of the same listing count as 1) #Listings you have been outbid on – The number of listings you have bid on, but are not the high bidder #Listings need feedback left – The number of listings where you are the ‘buyer’ that need feedback #Unpaid Invoices – The number of invoices set by the seller that have not been parked as paid (one invoice can include multiple items by one seller) Buying: General Currently watching # listings – The total number of open and closed listings on your watch list Currently bidding on # listings – The number of listings you have entered a bid for Currently winning # listings – The number of listings where you are the high bidder (listings that have not closed) Total Items won: # - The total number of items where you were the high bidder when the listing closed plus the number of instant Buy Now purchases Selling: Action Needed # Listings are sold and awaiting invoices – The number of listings that are closed auctions, or fixed price sales, that need an invoice created # Sales are paid and need shipment notification- The number of sales that have been marked as paid, but not marked as shipped. # Listings need feedback left – The number of listings where you are the ‘seller’ that need feedback # Listing templates were recently added – The number of listing templates that have been added within the last 12 hours. Selling: General Currently # active listings – The number of current active (open) listings posted by this user Total listings sold: # - The number of listings that have closed with a winning bid or a Buy Now purchase Total listing templates available: # - The number of listing templates that are available for activation My Account - Buying Watching Price – The current price of the item Shipping Cost - The cost to ship the item as defined by the seller Seller ID – The user selling the item # Bids – Total number of bids the item has received, or the total number of items sold in a fixed price listing Time Left – The amount of time until the listing ends Listing Number – The listing number is displayed in ( ) parenthesis Listing Title – The listing title is displayed after the listing number How to remove an Item from your watch list: 1) Check the box associated with the listing to be removed from the watch list. 2) Click the "Remove from list" button located at the bottom of the watch list. View Sellers Other Items – This button allows a user to view the seller’s other items. If the seller has a storefront, the user will be directed to this seller’s store. Contact Seller – An email will be sent containing the message that is entered into the contact user form. Bidding Current Price – The current winning bid Shipping Cost - The cost to ship the item as defined by the seller My Max Bid – The maximum amount you have bid on a listing Time Left – The amount of time until the listing ends Listing Number – The listing number is displayed in ( ) parenthesis Listing Title – The listing title is displayed after the listing number Won Seller ID – The username of the seller Sale Price – The amount of the sale (highest accepted bid or fixed price) Quantity – Number of items you have selected to purchase Total Price – The total price due including shipping. Sale Date – Date the listing ended or item was purchased with Buy Now Status – The communication status (by symbol) between the buyer and seller View Invoice - This button is available if the seller has created an invoice for the sale Pay Via PayPal – This button is available if the seller includes PayPal payment information when listing the item. Contact Seller - An email will be sent containing the message that is entered into the contact user form. Leave Feedback – Buyer is directed to their "Leave Feedback" section (this is available if the buyer has not left feedback for this transaction) Remove from list – This allows a user to remove old completed transactions How to remove a transaction: 1. Check the box associated with the listing to be removed from the watch list. 2. Click the "Remove from list" button located at the bottom of the watch list. Not Won Final Price – The final selling price of the item My Max Bid – The maximum amount bid on the item Seller ID – The username of the seller End Date – The date the listing ended View Seller’s Other Items - – This button allows a user to view the seller’s other items. If the seller has a storefront, the user will be directed to this seller’s store. Contact Seller - An email will be sent containing the message that is entered into the contact user form. Remove from list - This allows a user to remove non-winning listing records How to remove a transaction: 3. Check the box associated with the listing to be removed from the watch list. 4. Click the "Remove from list" button located at the bottom of the watch list. My Account - Selling Sold Buyer ID – The username of the Buyer Sale Price – The final price of the item (does not include shipping or tax) Quantity – The quantity of goods purchased Total Price – The total due for the item (includes shipping and tax) Sale Date – The date the bidding ended on an auction listing or the date a fixed price item was purchased with "Buy Now" Status - The communication status (by symbol) between the buyer and seller View / Edit Invoice – View previously entered invoice information or update the current invoice (e.g. to add a tracking number) Contact Buyer – An email will be sent containing the message that is entered into the contact user form. Leave Feedback – The Seller is directed to their "Leave Feedback" section (this is available if the seller has not left feedback for this transaction) Mark As Shipped / Mark As Not Shipped – Toggle the shipped status of the item Mark As Paid / Mark As Not Paid – Toggle the paid status of the item Remove From List – Remove this sale from view (does NOT delete the information) Copy Listing(s) – Copy this listing to a listing template Create New Invoice – Select the listings (checkbox) that need an invoice and click "Create New Invoice" button. This creates an invoice for each item selected. To add multiple items to an invoice, create ONE invoice for one item, and proceed to "Assign Items to Invoice" Assign Items to Invoice – Select the listings (checkbox) that need to be added to an exhisting invoice. Choose invoice from dropdown menu, click "Assign Items to Invoice" Note: When creating an invoice, listings that accept PayPal cannot be combined with listings that do not accept PayPal (for a multiple item invoice). Invoice Buyer – The first and last name of the buyer, plus the username and email address Amount Paid – Enter an amount if they have already paid Paid Description – A description of the amount paid Other Charge – Enter additional charges if applicable Charge Description – A description of other charges Item Details – Item number, quantity purchased, cost per each, subtotal (quantity x cost), shipping, and tax if applicable Shipping – The amount entered when listing the item, or enter a different amount Tax – Manually add the tax that must be paid on the item Tracking Information – Enter the tracking number if applicable Remove Item – Check this box, then save changes to remove the item from the invoice Invoice Balance – The total amount due for the invoice Notification – Invoice update and buyer notification for the changes made to the invoice Unsold Number – The listing number Title – The listing title Highest Bid – The highest bid received Reserve – The reserve price of the listing (auctions only) #Bids – The number of bids the listing received #Watchers – The number of users who have this item on their watch list End Date – The date the listing expired Status – Copied, or not copied. List Similar – Create a new listing similar to this expired listing. Remove From List – Remove this listing record from view. Copy Listing – Select the checkbox and click "Copy Listing(s)" to add this as a new template Active Listings Number - The listing number Title – The listing title Quantity – The quantity available Current Price – The current bid price (or the only price for a fixed price listing) Reserve – The reserve price (auctions only) #Bids – The current number of bids #Watching – The total number of users who have this item on their watch list Time Left – The amount of time until the listing ends Status – Copied or Not Copied Edit Listing – Edit or add information to the listing End Early – Cancel the listing before the scheduled end date Copy Listing(s) – Select the checkbox and click "Copy Listing(s)" to add this as a new template Listing Templates Create New Template – Select this to create a new listing template Number – The listing number Title – The listing title Quantity – The quantity available Current Price – The beginning bidding price or the fixed price Reserve – The reserve price Buy Now – The Buy Now price Created - The date the template was created Status – Copied or Not Copied Edit Template – Change the listing information Activate Listing(s) – Activate a listing temple Delete Template(s) – Delete a listing temple (non-recoverable) StoreFront Quick Links: View Store – Brings the user to their storefront Quick Links: Inventory – Brings the user to Selling > Active Listings in their My Account section Quick Links: Recently Sold – Brings the user to Selling > Sold in their My Account section Store Title - The name of the store Short Description – This short description is shown on the main stores page beneath the store title Upload Banner – The store banner is displayed on the user’s store page (suggested size is 728 x 90) Upload Logo – This logo is show on the main stores page for all randomly selected featured stores About the Store – Information is displayed in the user’s store, accessible by selecting the "About the store" tab Close Storefront – Disable the storefront feature Confirm Changes - Correct Changes – This allows the user to go back to fix any errors before saving the new changes. Cancel Changes – This cancels all new changes. Save Changes – This saves all new changes My Account - Trading Offers Sent Listing Title – The listing number and listing title Date – The date the offer was sent or a reply received To – The username of the person who will receive the trade message From – The username of the person who sent the message Status – Pending, Accepted, or Rejected. A pending offer has not been evaluated by the user who created the listing. If rejected, you will be able to send a counter offer. Quantity – The quantity requested in trade. Message – The trade offer sent plus the replies from the other party. Offers Received Listing Title – The listing number and listing title Date – The date the offer was sent or when you replied To – The username of the person who will receive the trade message From – The username of the person who sent the message Status – Pending, Accepted, or Rejected. A pending offer has not been evaluated by the user who created the listing. You will be able to mark each offer as either accepted or rejected. Quantity – The quantity requested in trade. Message – The trade offer and your reply. My Account - Feedback My Feedback – This section lists the users who left feedback, their comment, whether it is positive, neutral, or negative, date, and item number. Leave Feedback - A user can only leave feedback once per listing number, and that user must be one of the two parties involved in the transaction. To leave feedback: 1. Check the box(s) of the listing(s) where feedback will be left. 2. Select feedback status (Positive, Negative, Neutral). 3. Enter comment. 4. Click "Leave feedback for selected users". My Account – Account Account Details Request to Change Username or Email Address – This is at the sole discretion of NetSide Market and may be granted on a case by case basis. Enter the new username or email address, and a email notice is sent to the site administrator requesting the change. Change Account Information – This section allows a user to update their personal information, change their email settings. Change Password – This allows a user to change their password at any time. 1. Enter current password (case sensitive). 2. Enter new password. 3. Confirm new password. 4. Click "Change Password" Billing Details Change Billing Info – This allows a user to change their billing address and credit card information (if accepted). Make Payment – This is where a user can submit a payment for the charges they have incurred from using the website. The user must enter the amount in the field corresponding to their payment type. View Invoice/Hide Invoice – The user can define the date range of charges/payments to view. Each transaction will have a status of either "completed" or "pending". Pending transactions are not included in the total due. Public Profile – This allows a user to give more information about themselves or their business. This information is displayed alongside a users feedback. The link to a user’s profile will appear next to their username on their item listing pages. General Help – Selling Process STEP 1 of 4 Choose a category STEP 2 of 4 Select Listing Format Select Currency (if enabled) Edit Item Location (if necessary) STEP 3 of 4 Title – The listing title Starting Price – Beginning bid amount Reserve Price – Lowest acceptable sale price Buy Now Price – Instant purchase price Accept Payments with PayPal – Check if PayPal is accepted Update for add PayPal email address to your account (Edit if necessary Payment Instructions – Enter payment instructions for the buyer Shipping Cost – Enter shipping cost (if known) Detailed description – Item (listing) description STEP 4 of 4 Number of days to run – Select the listing duration Auto Re-List (if enabled) – Select # of auto re-lists (if item does not sell Hit Counter Style – Select a hit counter HomePage Featured – Listing option Category Featured – Listing option Gallery Listing – Listing option Highlight Listing – Listing option Bold Listing – Listing option Upload Base Image – The main item image Free Extra Images (if enabled) – Add more images Premium Extra Images (if enabled) – Add more images ITEM REVIEW & SUBMIT LISTING Review your item details and fees, and submit your listing or go back and make changes. General Help – Item Details Comments & Ask the Seller a Question - There are two ways to post a question to the seller (Contact User Form), by clicking the username or selecting "Ask the seller a question" from the listing details page. Only verified registered users can access this function. After submitting the Contact User Form, the message is posted on the item detail page and the seller receives an email notification. The seller must login to answer the user directly from the listing detail page. Mail This Item to a Friend – Enter an email address into the "To" field of the form to send your message and a link to this listing. Watch This Item – Selecting this option adds this listing to your "Watch List". This is only available for registered users. Bid History – Lists the username, bid amount, and date of bid. Since traditional auctions use proxy bidding, only the current winning bid is shown. Dutch Auction bid histories show the maximum bid by each user. Purchase History (Fixed Price Listings) – Lists the username, quantity, purchase amount, and purchase date.
NOTE: If you have any questions regarding the use of any of the above options in your “My Account” please email helpdesk@netsidemarket.com for assistance.
Account Security It’s most important that you protect yourself from Internet scams like Phishing and identity theft. Phishing emails are emails that appear to be from a reputable company or brand in an attempt to steal your personal information like your online passwords. Phishing (also called fake or spoof) emails appear to be sent by a legitimate person or company, but are not. Often claiming to be sent by well-known companies, Phishing emails ask you to supply personal information, such as your credit card number, Social Security number or account password. Many times the email asks you to reply by clicking on a link in the email to go to a website that asks for this sensitive information. Once a scammer gets this information, your identity can be stolen and used to commit other crimes. Unfortunately, Phishing happens throughout the online world. NetSide Market will never ask you for your personal account information via email or phone. If you feel your account may have been compromised you should contact NetSide Market immediately at security@netsidemarket.com provide us with the correct answer of the security question you were asked at the time of signup and a new temporary password will be emailed to you using the email address you provided. If you are unable to provide the correct answer to the secret question your account will be suspended and you will need to contact us via phone at 262-745-2507 to re-establish your account.
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| General | Registration | My Account | Bidding | Selling |
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